Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register for an account, we collect:

• Full Name: To identify you in our system
• Email Address: For account authentication and communication
• Company Name: To verify business relationships
• Password: Encrypted and stored securely for account access

1.2 Usage Information

We automatically collect certain information when you use our app:

• Device Information: Device type, operating system, unique device identifiers
• App Usage Data: Features used, pages viewed, time spent in the app
• Product Interactions: Products viewed, categories browsed, cart activity
• Performance Data: App crashes, load times, technical diagnostics

1.3 Shopping Information

When you use shopping features, we collect:

• Products added to cart
• Delivery addresses
• Order notes and special instructions
• Product preferences and favorites

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Account Management

• Create and manage your user account
• Authenticate your identity and secure your account
• Process admin approval for new accounts
• Provide customer support and respond to inquiries

2.2 Service Delivery

• Display product catalog and specifications
• Process orders and manage shopping cart
• Send order confirmations and updates
• Provide personalized product recommendations

2.3 App Improvement

• Analyze usage patterns to improve features
• Debug technical issues and fix bugs
• Optimize app performance and loading times
• Develop new features based on user behavior

2.4 Communication

• Send important account notifications
• Provide updates about products and services
• Respond to customer service requests
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Firebase/Google Cloud: Database hosting, authentication, and analytics
• Cloud Storage: Secure data storage and backup
• Analytics Services: App performance monitoring and crash reporting

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal processes (court orders, subpoenas)
• Government requests
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Security

We implement robust security measures to protect your information:

• Encryption: All passwords are encrypted using industry-standard algorithms
• Secure Transmission: Data is transmitted over secure HTTPS connections
• Access Controls: Limited employee access to personal information
• Firebase Security Rules: Database access restricted to authenticated users
• Regular Updates: Security patches and updates applied promptly
• Admin Approval: Two-tier authentication with admin verification

5. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide services to you
• Required for legal, tax, or accounting purposes
• Necessary to resolve disputes or enforce agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

6. Your Rights and Choices

6.1 Access and Update

You have the right to:

• Access your personal information
• Update or correct inaccurate data
• Request a copy of your data

6.2 Account Deletion

You may request account deletion by:

• Contacting us at sales@atech-tools.com
• We will process deletion requests within 30 days

6.3 Marketing Communications

You can opt-out of marketing emails by:

• Clicking "unsubscribe" in any marketing email
• Updating preferences in your account settings
• Contacting us directly

6.4 Data Portability

You have the right to request your data in a portable format (e.g., CSV, JSON) for transfer to another service.

7. Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our app, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information.

9. Third-Party Services

9.1 Firebase/Google Cloud

We use Firebase for authentication, database, and analytics. Firebase is subject to Google's Privacy Policy: https://policies.google.com/privacy

9.2 Analytics

We may use analytics services to understand app usage. These services may collect device identifiers and usage information. You can opt-out of analytics through your device settings.

10. Cookies and Tracking Technologies

Our mobile app uses local storage and similar technologies to:

• Maintain your login session
• Remember your preferences
• Cache data for offline access
• Improve app performance

You can clear this data by logging out or clearing app data in your device settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We will notify you of significant changes by:

• In-app notification
• Email to your registered address
• Prominent notice on our website

The "Last Updated" date at the top of this policy indicates when it was last revised. Your continued use of the app after changes constitutes acceptance of the updated policy.

12. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about data collection and use
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell data)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Confirm what personal data we hold
• Right to Rectification: Correct inaccurate data
• Right to Erasure: Request deletion ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive data in portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

14. Contact Us