Deleting your SwiftMap account is permanent. The following describes exactly what is removed and what is retained for legal reasons.
| Data category | Action on deletion | Retention period |
|---|---|---|
| Profile (name, email, avatar, bio) | Permanently deleted | Immediately |
| Location history | Permanently deleted | Immediately |
| KYC / identity documents | Deleted from Stripe Identity | Within 30 days |
| Chat messages | Permanently deleted | Immediately |
| Push notification tokens | Removed at sign-out / deletion | Immediately |
| Transaction records | Anonymised and retained | 7 years (Romanian accounting law) |
| Dispute / report records | Retained for fraud prevention | Up to 3 years |
⚠️ Important: Any wallet balance remaining at the time of deletion will be forfeited unless a cashout has been initiated beforehand. Please withdraw your balance before deleting your account.
If you still have the SwiftMap app installed, this is the fastest way to delete your account and all associated data immediately.
Tap the Profile tab at the bottom of the screen.
In the Settings section, tap Delete Account.
You will be asked to re-authenticate (re-enter your password or sign in with Google) to confirm the deletion request.
Review the confirmation prompt and tap Delete My Account. Your account and personal data will be permanently deleted immediately.
If you have uninstalled SwiftMap or can no longer access your account, you can submit an account deletion request by emailing us. We will process your request within 30 days.
Send an email to sales@atech-tools.com with the subject line and body shown below. Use the email address linked to your SwiftMap account.
Subject: SwiftMap Account Deletion Request
Hi,
I would like to permanently delete my SwiftMap account and all associated personal data.
Account email: [your SwiftMap account email]
Full name: [your full name on the account]
I understand this action is permanent and cannot be undone.
We may ask you to verify your identity before processing the request. We will confirm by email once deletion is complete.
If you are located in the European Economic Area, you have additional data rights beyond deletion, including access, rectification, portability, and objection. To exercise any of these rights, contact us at sales@atech-tools.com. Full details are in our Privacy Policy.
You also have the right to lodge a complaint with the Romanian supervisory authority: ANSPDCP.
For any questions about your account or data, contact us: